Got QUESTIONS? We got answers.

 

Q: IS THERE ANYTHING DANGEROUS OR HARMFUL WHILE PLAYING THE GAME? 

A: No. Our rooms may be mysterious and sometimes a little creepy, but there is nothing dangerous about them. They are built with safety in mind and no harm will come to those who participate; maybe just your pride if you don’t escape. 

Q: HOW MANY PEOPLE CAN PLAY IN THE ROOM PER GAME?

A:  At our VILLA PARK, IL location,  THE GARAGE holds up to 8 players per game. THE BASEMENT holds up to 12 players per game.

     At our WISCONSIN DELLS location The Hotel and The Basement both hold up to 12 players. The Circus holds 6 players.  If your group is smaller than that, chances are, you may be in the room with people you don't know. Make nice - they may be your ticket to the escape. 

Q: WHAT IF I JUST WANT MY GROUP TO BE IN THE ROOM?

A: In order to make it private, you must purchase all of the tickets to the room for the day and time you want. 

Q: HOW LONG DOES PLAYING THE GAME TAKE?

A: The rooms are all timed at 60 minutes on the clock. Expect to be at our location for approximately 90 minutes…unless you’re smarter than the game and escape sooner. This covers the instruction/intro/briefing before the game, the game itself, and a recap after the game. The Circus (Wis Dells ) room is a 30 minute room. 

Q: CAN I BRING IN A CELL PHONE/ELECTRONICS, FOOD OR DRINK?

A: All cell phones/purses will be locked in a box in your room. Closets are available for jackets, etc.. Drinks or food may not be brought into the rooms, SPECIAL NOTE: People found to be under the influence of drugs or alcohol may be turned away and listed as a no-show. Bummer, we know.

Q:  WHAT HAPPENS IF I ARRIVE LATE OR I DECIDE TO CANCEL?

A: We are a live event game. Once the door is locked, the clock countdown begins. Late arrivals are strictly prohibited. Please make it a priority to be at the location at least 15 minutes prior to the start of your game time.

All ticket sales are final. Once purchased, we cannot give out refunds for cancellations. Please have your tickets in hand at the time of the game.  

Q: WOULD THIS BE SOMETHING I COULD USE AS A WORK TEAM-BUILDING EXPERIENCE?

A: Absolutely! Problem solving and communication are key in the corporate world - and key to escaping the room (shhhh!). This is why escape rooms are one of the most popular team building activities out there. Find out well do you work together. After the game, we provide an analytical overview to the group on what good decisions were made, where clues were missed, where communication wasn't relayed, etc. HAVE A BIG GROUP? We can come to you! Ask us about our mobile escape experience, D.O.A. Unlocked (click to visit site)

Q: WHAT ARE THE AGE REQUIREMENTS?

A: At our VILLA PARK, IL location, players for THE GARAGE and THE BASEMENT must be at least be 10 years of age. For THE BASEMENT, players have a recommended age of  13 or older. At our WISCONSIN DELLS location The Hotel players must be 8 years old and up.  The Basement recommends ages 13 and up. The Circus room, ages are 4-10 with a participating parent.  All participants under 18 years of age will need to have a waiver signed by a parent/legal guardian. 

CLICK HERE TO FILL OUT VILLA PARK WAIVER

CLICK HERE TO FILL OUT WISCONSIN DELLS WAIVER

Q: ONCE THE ROOM IS LOCKED, CAN I LEAVE THE ROOM?

A: A D.O.A. game master will be present in every room for every game and will have access to a key in case of an emergency. However, re-entry will not be allowed. We remind players to use restrooms prior to entering the room.

Q: ANY TIPS ON WHAT WILL HELP ME ESCAPE? 

The only thing you need to know is this: communicate with your team!! Open your mind, listen to each other and work together work to solve the clues. Escaping is a team effort, regardless if a group knows each other or not. Immerse yourself in the game, and you will get more out of it!

Q: ARE WALK-IN’S ACCEPTED?

A: Unfortunately, no. All game reservations must be pre-booked online prior to escape games. You can still book same day slots online if space is available, but you are still required to arrive 15 minutes before your scheduled game time.  

Q: ARE THERE ANY SPECIAL PHYSICAL REQUIREMENTS NEEDED TO PARTICIPATE?

A: You will be standing, possibly crouching, crawling or reaching for clues. Please dress comfortably.  

Q: ARE YOUR ESCAPE ROOMS WHEELCHAIR ACCESSIBLE?

A: Our facility is wheelchair accessible with the exception of the Basement room. Our entire facility at our Wisconsin Dells location is wheelchair accessible. 

Q: WHAT IF I'M CLAUSTROPHOBIC?

Personal experiences may vary depending on the degree of claustrophobia. The room is large enough to give everyone their own personal space but not overly spacious. If you think this may be an issue, this game experience may not be for you. Keep in mind though, you can leave the room at any time if needed but cannot return to the game.

Q: CAN I BUY TICKETS AS A GIFT?

A: Yes! Visit the the Ticket page for your location and click the BUY NOW button. For gift card purchases, please email us.

Q: WHAT HAPPENS IF WE DON’T ESCAPE IN TIME?

A: You are now trapped in that room forever, so we contact your family and next of kin. JUST KIDDING. We let you out once 60 minutes are up. It's up to the game master's discretion to allow groups to finish the game and "escape" beyond the allotted time, depending on how close they are to escaping. Escape or not, you'll have fun!

Q: AND IF WE DO ESCAPE IN TIME?

A: BRAGGING RIGHTS! Your picture will be placed on our “Wall of Fame” and you will receive the infamous "I ESCAPED!!!" T-shirt. But beware...our escape rates are only at about 15%...are you up to the challenge?

Q: I JUST EXPERIENCED THE COOLEST GAME EVER! NOW WHAT?

A: Tell everyone you know!  We do ask you to not disclose any specific information on the game. We want the room to be a mystery and just as much a great experience to everyone attending for the first time, as it was for you. The less you tell them about the details or clues the better the experience will be for them. We will be changing room clues often and are always working on new rooms for you to enjoy over and over again, so check back with us, often!

Q: WHAT DO I DO IF I HAVE A QUESTION NOT COVERED IN HERE?

A: Email us at chicago@doaroomescape.com. Please allow up to one business day for a response. For questions for our Wisconsin Dells location please email us at Dells@doaroomescape.com

OK, READY TO SIGN UP?

Visit the TICKET page and click on your location to book your time slot. Tickets can be purchased up to 60 days in advance at our Wis Dells location and up to 90 days in advance at our Villa Park location. 

Reservations are made online using credit/debit card (accepting Visa, MasterCard, Discover and Amex).

For groups larger than 12, and corporate team building events, please email us.